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Returns & Refunds

The Interior Outlet - Cancellations, Returns & Refunds

We're passionate about what we do and work really hard to make sure our clients are 100% delighted with their purchases, however, in the unlikely event that you aren't happy with your online purchase, or you've changed you mind, then you have the right to return your goods, providing you advise us of your intention to return the goods within 14 days. You just need to provide us with written notice by completing the cancellation form at anytime within 14 days starting from the day after you received the goods and we can make arrangements for the return delivery.

Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number and you can download the cancellation form here.

We just ask that the goods must be returned to us in the condition they were delivered, complete with undamaged / complete packaging and the item should not be unused in any way so it can be offered for sale once again. Once we've received the returned item and are satisfied with it's condition, we will refund the cost back to you, less the cost of collecting the unwanted item, from any sum owed to you.

Here Is The Full And Rather Long Legal Jargon Version Of Our Cancellation & Refunds Policy

CANCELLING YOUR ORDER AND RETURNS

Cancelling before receiving a Confirmation Notice

You may cancel your order for the Products at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing and also complete then return the cancellation form, which can be downloaded by clicking here. You can send us a cancellation notice by sending an email to info@theinterioroutlet.co.uk or a letter to The Interior Outlet Priory Business Park Wentworth Terrace Fitzwilliam WF9 5BZ. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.
Download the cancellation form.

Cancellation after receiving a Confirmation Notice

Goods

You are entitled to cancel your Contract at any time prior to receiving the goods so long as you provide us with written notice or, if you have received the goods, so long as you provide us with written notice at anytime within 14 days starting from the day after you received the goods. You can send your cancellation notice by email to info@theinterioroutlet.co.uk or a letter to The Interior Outlet Priory Business Park Wentworth Terrace Fitzwilliam WF9 5BZ. Your cancellation notice must quote your name, address, the name or a description of the goods and your order reference number, but all the required info is in the form, which you can download from this link for the cancellation form.

Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us at your own cost and risk. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us. We will charge you for the cost of collecting the goods and will deduct this from any sum owed by us to you.

The goods must be returned to us in the same condition in which you received them until such time as the goods are either collected by us or delivered back to us by you. You must return the goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the goods whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You should make sure someone is available to allow the collection to take place, or you may be charged by the courier for a 2nd visit

Services

You are entitled to cancel your Contract and obtain a refund within 14 days from the date of the Confirmation Notice. This also applies, where appropriate and subject to clause 12.3, to items that are available to be downloaded. However, you will no longer have a right to cancel if, with your agreement, we have already commenced providing the services to you before this period of time expires. We shall be deemed to have already commenced providing the services, in circumstances where you have already downloaded products or materials that we made available to you, from the Website.

You may notify us of your wish to cancel by sending us a cancellation notice to info@theinterioroutlet.co.uk or a letter to The Interior Outlet Priory Business Park Wentworth Terrace Fitzwilliam WF9 7BZ. Your cancellation notice must quote your name, address, the name or a description of the Products and your order reference number.

Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.

So long as you have complied with your obligations under this clause, we will refund the purchase price but not the cost of delivery (if any) to you by crediting the payment card you used to purchase the Products.

Exception to the right to cancel

You will not have a right to cancel an order for goods and services purchased from us, in the following situations:

If you expressly agree to us beginning to provide any services before the end of the cancellation period.  

The Contract is for goods which are bespoke (such as made to order sofas) or have been personalised or which may deteriorate.

The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us

The Contract is for the sale of land or financial services

The Contract is for the sale of goods and services by auction

The Contract is for the supply of:

Audio or video recordings and computer software if unsealed by you

Audio or video recordings and software and other items that you have successfully downloaded where a free trial or demonstration was available to you to view or download  

Newspapers, magazines and other periodicals

Gaming, betting and lottery services

Damaged, faulty or wrongly delivered goods

We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you, and the cost of returning the goods to us, provided that you return the goods to us and the conditions set out in paragraph 12.5.2. are met. We must also be reasonably satisfied that:

the goods have not suffered damage after delivery;

the goods have not been misused or used other than in accordance with the instructions; and

the problem is not due to normal wear and tear.

In addition to the requirements of paragraph 12.5.1, the goods in terms of which you are claiming a refund must have:

been damaged on delivery;

been delivered in a faulty condition;

have been delivered to you in error.

Alternatively, at your option, instead of a refund (and subject to returning the goods as required under this clause) we will replace the goods with the same or a similar product (subject to stock availability).

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return the goods to us.

In order to claim a refund or replacement item please send us a cancellation notice as soon as you become aware of a problem and no later than 1 working day after receipt or the fault developing by email to info@theinterioroutlet.co.uk or a letter to The Interior Outlet Priory Business Park Wentworth Terrace Fitzwilliam WF9 5BZ. Your cancellation notice must quote your name, address, the name or a description of the goods, a detailed description of the problem, fault or damage, supported by photographic evidence and your order reference number.

Upon receiving your cancellation notice, we will contact you and provide details of where you must return the goods and other relevant instructions. You must then immediately return the goods to us. We reserve the right, at our option, to collect the goods from you. If we wish to collect the goods we will notify you of when they will be collected by us.

Incorrectly priced or described Products

Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Products to you.

If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.

If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.

If your order is cancelled or rejected and you have already paid for the Products, you will receive a full refund in accordance with clause 12.7

Delivery by instalments

The Products may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Products in accordance with clause 12.7

Processing refunds

Goods

We will examine any returned goods immediately upon receipt and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 14 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the goods.

We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the goods in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned in the condition as delivered along with its original packaging. This does not affect your statutory rights.

Services

We will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 14 days of the day we confirmed to you via email that you are entitled to a refund. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the services.

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