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Job Vacancies At The Interior Outlet

Hello,

We’re The Interior Outlet, we sell leading department store furniture and beautiful sofas, but at half the normal store price. Our business is over 5 years old and growing fast with a new branch on the horizon, so we currently have a number of positions available in the next couple of months, which we will list below. 

We are a small but perfectly formed friendly local business with big ambitions for growth, so the successful candidate will have a real chance to make an impact on the results of the business  so, if you’ve a passion for people and want a varied role with lots of scope for progression, then read on……

1. Client Experience & Office Administrator Role - Full Time

We are seeking a practical minded Sales administrator to join our sales team and help us achieve our goals of continued growth of the Interior Outlet. You will serve as a first point of contact for customers with queries in regard to our products, orders and deliveries, relaying the relevant information, therefore contributing to the overall visitor and customer satisfaction.

 Our ideal candidate has a friendly easy going personality, a deep knowledge of customer service best practices, so will be a great communicator at all levels, with exceptional organizational skills and the ability to recognise the need for the implementation of processes to increase the effective day to day operation of the business.

Ultimately, you should be able to contribute to high quality customer service and as you will also be required to deal with customers in the showroom in addition to providing administrative support to the company directors. As this is a retail operation, you will understand the need for the team to achieve sales targets and enjoy being part of a happy but professional team environment.

Responsibilities

  • Take customer orders either in store, by email or phone
  • Check data accuracy in orders and invoices
  • Financial administration and Cash Handling
  • Maintain and update sales spreadsheets & develop monthly sales reports
  • Contact clients to obtain missing information or answer queries
  • Liaise with the suppliers logistics co-ordinator to ensure timely deliveries
  • Contact customers to advise of delivery dates and take balance payments
  • Liaise with customers following delivery to confirm client satisfaction
  • Handling after sales / service issues in a friendly professional manner
  • Inputting new stock in to Epos / database and website admin
  • Ensure sales records are updated and report any deviations
  • Stay up-to-date with new products and features
  • Provide help on shop floor when required
  • Salary £17,550pa & generous staff discounts

Requirements

  • Must have a friendly but mature and professional disposition
  • Proven work experience as a PA, office administrator or Sales advisor
  • Hands on experience with CRM software and MS Office (MS Excel & word in particular)
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • Must be diligent and willing to go the extra mile for the customer
  • The ability to communicate effectively, build rapport and identify customer requirements.
  • A team player with high level of dedication
  • Ability to work under strict deadlines
  • Experience in a retail or marketing environment would be great, but not essential
  • Available to work during our Monday to Sunday opening hours

If this sounds like your ideal role, please send your CV to Martin Tuddenham or Annie Brown at hello@theinterioroutlet.co.uk

2. Client Sales Advisor Position - Full Time 

Looking for pastures new - we are expanding and on the hunt for customer focused retail consultants to join our small but perfectly formed super friendly team selling stonkingly beautiful sofas and home furnishings in our shiny new shop.

Your main responsibilities are offering cracking service on the sales floor to ensure our lovely customers have the best retail experience possible, plus fluffing sofas to ensure the shop floor is always immaculately presented.

In essence, you will make shopping with us a total joy, helping customers find their perfect product by listening to their requirements and answering their queries with a wealth of charm, bags of enthusiasm and attentiveness to their needs, so that they leave the shop feeling you really are the dogs doodahs and their new best friend, because that’s what many of our customers have become!

To qualify you will need to be a customer focused retail assistant or similar who can:

  • Be beguilingly friendly (you need to have us at "hello"!) with an engaging personality
  • Think for yourself with bags of common sense
  • Be commercially savvy and pencil sharp
  • Demonstrate a good level of experience in retail and / or customer service
  • Have proven previous experience within customer facing roles
  • Have strong interpersonal skills with excellent communication and listening skills
  • A great team player with the ability to promote and help build a positive work environment
  • Hours Of Work - 37.5 to 40 Hours Depending On Rota
  • Available to work during our Monday to Sunday opening hours
  • Salary £17,550pa plus bonus & generous staff discounts 

KEY RESPONSIBILITIES

  • Knowledge is key in retail, so having an abundance of product awareness and understanding of the brand at all times in order to offer our customers the benefit of your expertise
  • To always offer the most helpful and informed service possible with confidence and the utmost professionalism.
  • Helping customers by assisting with their selection, providing honest opinions and styling advice when required
  • Make sure shop floor presentation is maintained with the level care you would give to your own home
  • To be passionate about the product offering whilst maintaining the brand ethos of honesty and integrity at all times

 In return you can expect a happy working environment with a great bunch of people who are rewarded with an attractive salary, generous staff discounts, a team performance based bonus scheme and job security with a well established forward thinking company.

If you think you have the right attributes and are seeking an exciting role with lots of scope for progression, then apply now by emailing us with a covering letter explaining why you’re the person we need and a copy of your CV. Our address is hello@theinterioroutlet.co.uk  

3. Client Sales Advisor Positions - Part Time 

Looking for pastures new - we are expanding and on the hunt for customer focused retail consultants to join our small but perfectly formed super friendly team selling stonkingly beautiful sofas and home furnishings in our shiny new shop.

Your main responsibilities are offering cracking service on the sales floor to ensure our lovely customers have the best retail experience possible, plus fluffing sofas to ensure the shop floor is always immaculately presented.

In essence, you will make shopping with us a total joy, helping customers find their perfect product by listening to their requirements and answering their queries with a wealth of charm, bags of enthusiasm and attentiveness to their needs, so that they leave the shop feeling you really are the dogs doodahs and their new best friend, because that’s what many of our customers have become!

To qualify you will need to be a customer focused retail assistant or similar who can:

  • Be beguilingly friendly (you need to have us at "hello"!) with an engaging personality
  • Think for yourself with bags of common sense
  • Be commercially savvy and pencil sharp
  • Demonstrate a good level of experience in retail and / or customer service
  • Have proven previous experience within customer facing roles
  • Have strong interpersonal skills with excellent communication and listening skills
  • A great team player with the ability to promote and help build a positive work environment
  • Hours Of Work - 24 to 32 Hours Depending On Rota
  • Available to work during our Monday to Sunday opening hours
  • Salary £17,550pa pro-rata for Part Time Staff, plus bonus & generous staff discounts 

KEY RESPONSIBILITIES

  • Knowledge is key in retail, so having an abundance of product awareness and understanding of the brand at all times in order to offer our customers the benefit of your expertise
  • To always offer the most helpful and informed service possible with confidence and the utmost professionalism.
  • Helping customers by assisting with their selection, providing honest opinions and styling advice when required
  • Make sure shop floor presentation is maintained with the level care you would give to your own home
  • To be passionate about the product offering whilst maintaining the brand ethos of honesty and integrity at all times

 In return you can expect a happy working environment with a great bunch of people who are rewarded with an attractive salary, generous staff discounts, a team performance based bonus scheme and job security with a well established forward thinking company.

If you think you have the right attributes and are seeking an exciting role with lots of scope for progression, then apply now by emailing us with a covering letter explaining why you’re the person we need and a copy of your CV. Our address is hello@theinterioroutlet.co.uk